客户对银行服务质量的期待值调查

Dear ParticipantI am a post-graduate student who is currently studying atthe University of Birmingham. The purpose of this questionnaire is to collectdata for the research entitled: Differences in consumer evaluation of customerservice quality in Chinese and English culture in banking service sector. Ipromise that all the information you have given in the questionnaire WILL NOTbe shared with third parties. Moreover, you have the right to choose not toanswer any questions you do not want to.I am very grateful for your participation andco-operation. 尊敬的参与者：我是一名研究生，目前就读于伯明翰大学。此次问卷调查的目的是收集研究数据。该研究的题目为：在银行业中，中国客户与英国客户对银行服务质量的期待值调查。我在此做出承诺，绝不将您的信息透露给任何第三方团体。并且，您有充分权利选择是否接受问卷调查以及是否回答问卷中的所有问题。真诚的感谢您的参与以及合作。