2017春秋航空机组餐食满意度调查

尊敬的机组同事,您好!这是公司为改善机组餐食服务进行的一次满意度调查。请您根据自己在体验机组餐食的服务中的切身感受完成这次问卷,非常感谢!Dear flight crew: SpringAirlines has decided to conduct research in order to improve flight crew’ssatisfaction about inflight meals. Therefore, please answer the following questions according to your experience regarding the inflight meals. Thank you!

Q1:您对4月份正餐项目(水果1个+热食1组+面包1个)满意吗?Are yousatisfied with the main meal plan of April (Fruit 1 + 1 Set of Hot Meal + Bread1)?

非常满意 Very Satisfied 
满意 Satisfied
一般 Average
不满意 Dissatisfied
非常不满意 Very Dissatisfied

Q2:您对于以下哪项正餐项目满意?From whichof the following main meal plan are you satisfied?

水果1个+热食1组+面包1个 Fruit 1 + 1 Set of Hot Meal + Bread 1
饮料1个+热食1组+面包1个 Beverage 1 + 1 Set of Hot Meal + Bread 1 
水果1个+热食1组+饮料1个 Fruit 1 + 1 Set of Hot Meal + Beverage 1
面包2个+热食1组Bread 2 + 1 Set of Hot Meal
饮料/水果/面包任意1个+热食1组

Q3:为了持续提高机组对餐食的满意度,请您对以下两种方案选出您认为最合适的?

方案一:减少干点的品种数量,提升干点的品质
方案二:维持现有干点的品种数量,变更干点的花色

Q4:接上题,若您选择了方案一(若选择方案二,该题则不用回答),请选出您最中意的干点餐组合?

组合一:沃隆每日坚果 25g/包[图片1]+康辉九制陈皮 30g/包 [图片2]+ 百草味手撕鱿鱼条 80g/包  [图片3]+丹麦曲奇饼干 90g/包[图片4]+新家园烤模锅巴 75g/包[图片5]
组合二:光明莫斯利安酸牛奶 200g/包[图片1]+ 渔夫之宝 薄荷糖 11g/包[图片2]+ 品客 薯片 110g/罐[图片3]+趣多多曲奇 95g/包[图片4]+旺旺 小小酥 60g/袋[图片5]

Q5:接上题,若您选择了方案二(若选择方案一,该题则不用回答)您认为干点餐哪些品种需要更换?What kind of items do you think will benecessary for a Hot Meal?

 乐事薯片 Lays (Potato Chips)
法式面包 French Bread
闲趣饼干 Traditional Cookies
芝麻薄皮
德芙43g Dove 43g
猪肉脯 Dried Pork Slices
脆脆鲨威化

Q6:接上题,您认为更换成哪些品种最为满意?

田园薯片 [图片]
卤蛋 [图片]
猪肉脯 [图片]
好时巧克力 [图片]
马芳蛋糕 [图片]
苏打饼干 [图片]
巧克力威化  [图片]
饮料 [图片]
水果 [图片]

Q7:您对于多程餐/返程餐采用外站配送鲜食相对本站配餐是否满意?Are you satisfied with the outer station mealdeliveries during the scheduled flights?

非常满意 Very Satisfied 
满意 Satisfied
一般 Average
不满意 Dissatisfied
非常不满意 Very Dissatisfied

Q8:接上题,若不满意,您认为哪些方面需要改进?(满意则不需回答)If you are notsatisfied with theprevious question, what aspects do you thinkneed to improve?(Fill in the blank), (If satisfied, donot need to answer)

选项1

Q9:您怎么看目前机组餐配餐份量?What do you think about the current quantity ofthe crew meal?

分量较多,易造成浪费 Quantity too much and it iseasy to waste
分量较少,吃不饱  Quantity too less and it is hard to feel full 
分量合理  Appropriate

Q10:您怎么看待目前机组餐配餐频次?What do you think about the current frequency ofthe crew meal?

配餐频次较高,造成浪费 Meals too frequent and cause waste 
配餐频次较低,易空腹飞行 Mealstoo less frequent and cause hunger 
配餐频次合理 Appropriate 

Q11:您遇到过以下情况吗?Have you encountered the following situations?

经常遇到 Regular 
较少遇到Less
没遇到Never

Q12:请您对4月以来所食用的餐食提出宝贵的意见建议?(包括公司政策、餐食质量、餐食数量准确度、配餐及时性、交接员态度等)Please advise your valuable comment on thecatering meals for April? (Including the company policy, the quality of crewmeal, the meal quantity accuracy, the timeliness of catering meals, theattitude of the handover personnel, etc.)

选项1
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2017春秋航空机组餐食满意度调查
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