2017春秋航空机组餐食满意度调查
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尊敬的机组同事,您好!这是公司为改善机组餐食服务进行的一次满意度调查。请您根据自己在体验机组餐食的服务中的切身感受完成这次问卷,非常感谢!Dear flight crew: SpringAirlines has decided to conduct research in order to improve flight crew’ssatisfaction about inflight meals. Therefore, please answer the following questions according to your experience regarding the inflight meals. Thank you!
Q1:您对4月份正餐项目(水果1个+热食1组+面包1个)满意吗?Are yousatisfied with the main meal plan of April (Fruit 1 + 1 Set of Hot Meal + Bread1)?
Q2:您对于以下哪项正餐项目满意?From whichof the following main meal plan are you satisfied?
Q3:为了持续提高机组对餐食的满意度,请您对以下两种方案选出您认为最合适的?
Q4:接上题,若您选择了方案一(若选择方案二,该题则不用回答),请选出您最中意的干点餐组合?
Q5:接上题,若您选择了方案二(若选择方案一,该题则不用回答)您认为干点餐哪些品种需要更换?What kind of items do you think will benecessary for a Hot Meal?
Q6:接上题,您认为更换成哪些品种最为满意?
Q7:您对于多程餐/返程餐采用外站配送鲜食相对本站配餐是否满意?Are you satisfied with the outer station mealdeliveries during the scheduled flights?
Q8:接上题,若不满意,您认为哪些方面需要改进?(满意则不需回答)If you are notsatisfied with theprevious question, what aspects do you thinkneed to improve?(Fill in the blank), (If satisfied, donot need to answer)
Q9:您怎么看目前机组餐配餐份量?What do you think about the current quantity ofthe crew meal?
Q10:您怎么看待目前机组餐配餐频次?What do you think about the current frequency ofthe crew meal?
Q11:您遇到过以下情况吗?Have you encountered the following situations?
Q12:请您对4月以来所食用的餐食提出宝贵的意见建议?(包括公司政策、餐食质量、餐食数量准确度、配餐及时性、交接员态度等)Please advise your valuable comment on thecatering meals for April? (Including the company policy, the quality of crewmeal, the meal quantity accuracy, the timeliness of catering meals, theattitude of the handover personnel, etc.)
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