SHUSHU/TONG内部返修调查 SHUSHU/TONG internal repair survey

感谢您能抽出几分钟时间来参加本次答题，现在我们就马上开始吧！

Q1:您的年龄是？Which age group are you in?

18-25

26-35

36-45

46-60

Q2:您的性别是？Whats your gender？

男 male

女 female

Q3:您认为SHUSHU/TONG 的品牌定位应匹配什么样的售后服务？What after-sales service do you think SHUSHU/TONGs brand positioning should match?

百依百顺，满足任何要求 Accept any requests from consumers

无论购买多久都满足合理要求 Accept reasonable requirements no matter how long you buy it

设定保修期限，期限内满足合理要求 Set warranty period and accept reasonable requirements within the warranty period.

Q4:您认为以下哪些返修类型需要收费？

换片

配件补发

选项1

Q5:有必要在购买详情页标清晰列出免费保修的期限，范围和收费维修的标准吗？

选项1

选项2

Q6:您认为SHUSHU/TONG目前的售后返修服务如何？符合预期吗？What do you think of SHUSHU/TONGs current aftermarket repair service? Is it as expected?

填空1

Q7:你愿意给目前的SHUSHU/TONG整体返修售后服务打几分？How would you rate the current SHUSHU/TONG repair service?

选项1

Q8:您所观察到的返修、品牌整体的售后服务有什么缺陷？导致了什么后果？What are the defects you observed in the repair and after-sale service of the brand as a whole? What were the consequences?

填空1

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Q9:上图是小红书上几篇情绪激动的差评帖子，您认为网友所述情况属实吗？There are several emotional negative comments on social media. do you think what the netizen said is true?

属实 Yes

不属实 No

Q10:您认为品牌方需要参与或介入处理这些差评帖吗?为什么？Do you think brands need to get involved in dealing with these negative comments? Why is that?

填空1

SHUSHU/TONG内部返修调查 SHUSHU/TONG internal repair survey

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