汽车检测系统vehicle-healthcare device

您好！

这是一份关于汽车消费者的问卷，您完成此问卷将会帮助我们完善我们的硕士毕业论文，我们论文工作是如何建立基于集成产品服务并以销售汽车检测结果为导向的销售方案模型，特别是如何让汽车消费者享受到便捷和安全。您完成此次问卷可能需要5分钟的时间，我们会非常感激您的贡献。

Dear respondent answering to this survey you will contribute to our master thesis. We are working with how to establish a PSS selling model for vehicle-health care device , specifically focusing on making car using easier and more safe. The survey is anonymous and it will take about 5 minutes to be filled in, we really appreciate your contribution!

您是否使用过OBD的相关产品？

Have you ever tried OBD (on board diagnostic)relative product?

是Yes

否No

知道，但是不了解 I know OBD but not so much

您汽车正在享受什么服务？

Currently, what services are you using for your car?

保险 Insurance

定期汽车检测 Periodically doing vehicle diagnostic

车载检测服务装置（实时信息提供）Simple on-board detective device(offering real-time information)

其他 Others

建议 Comment

您心目中的汽车检测服务应该是？

What kind of vehicle diagnostic service do you prefer?

公司直接提供想要的检测结果 Offering the customization information (result of diagnosis) directly

公司提供所有检测结果，客户根据自己需求选择性接收 Offering all the results and customer can choose needed information.

汽车检测服务配合其他服务，如果有请列出，比如租车，保险 Cooperation with other service,such as renting car, insurance.

其他 Others

建议 Comment

基于你的用车经验以下几个汽车检测服务的因素中，哪些会是你更注重的？

How could a vehicle diagnostic service enhance your experience?which do you prefer among the following factors?

	请打分 Please mark the stars as its importance
关于技术的清晰解释 Clear introduction of the technical details	★ ★ ★ ★ ★
汽车现状的评估 Assessment of the conditions of the vehicle	★ ★ ★ ★ ★
汽车检测系统的能力 The performance of the vehicle-diagnosis device	★ ★ ★ ★ ★
汽车检测服务的优势说明？ The strength of the vehicle-diagnosis device	★ ★ ★ ★ ★
保证信息的准确 The accuracy of offered information of your car	★ ★ ★ ★ ★
及时沟通 Communication timely by mobile app, message or phone calling	★ ★ ★ ★ ★
培训使用服务一对一的Traininghow to understand the offered information	★ ★ ★ ★ ★
专业汽车检测团队 Professional team	★ ★ ★ ★ ★

对于汽车服务您的关注点会在哪里？

Which of the following factors you care about when choosing a vehicle diagnostic service?

	请打分 Please mark the stars as its importance
该服务的价格 Price	★ ★ ★ ★ ★
该公司的品牌 Reputation/ public image	★ ★ ★ ★ ★
能够提供的功能 Functions of the service	★ ★ ★ ★ ★
信息的准确性 accuracy of the information	★ ★ ★ ★ ★
售后服务 After service	★ ★ ★ ★ ★
对客户的建议 Recommendations from experts	★ ★ ★ ★ ★
让生活更加方便 better life	★ ★ ★ ★ ★

您对自己的汽车状况了解多少？

Do you really know the condition of your car?

不怎么了解 I have no idea

想了解，但是太难了 I want to know, but it is too hard for me.

我了解足够多的知识 I know enough

您是否了解您的汽车检测流程？

Do you know about the procedure of your car diagnosis?

不怎么了解 I have no idea

想了解，但是太难了 I want to know, but it is too hard for me.

了解足够多的相关知识 I know enough

您对车检数据特指的相关功能是否了解 ?

Do you have basic knowledge of vehicle diagnose parameters?

有 Yes

没有 No

您汽车送去检测期间，相关公司或部门是否为您提供替代的交通工具？

Can you get a substitute vehicle when your car is in the vehicle diagnostic center?

会的Yes

不会No

每次汽车检测维修您需要付多少钱？

What is the general cost of a single car check-up

RMB 1000-2000 ( Euro. 115-230 )

RMB 2000-3000 (Euro. 230-345)

RMB 3000-5000(Euro. 345-575)

.如果您停止使用某公司汽车服务的话，会是什么原因？

Which will be the most likely reason to stop the company’s service?

技术问题 technical problems

不好用 Difficult to use (hard to understand)

不能提供我想要的服务cannot provide my desired service

Comments

关于汽车服务的其他建议?举出例子，比如建议能够让汽车检测维护和保险公司合作，提供全套服务。

Please , could you give other constructive suggestions? if you have any cooperation with the insurance company to guarantee accuracy of your offered information.

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