A Questionnaire of customers’ satisfaction on different delivery carriers for online retailer (Responses)

I’m keen to explore the effectiveness of different delivery methods from online retailers. I want to find out that weather customers would feel satisfied or not when they buy goods from online retailers that delivered by 3PL or by company itself.
What is your gender
Male
Female
Do you use online shopping?
Yes
No
How often do you shop online?
A few times a week
A few times a month
A few times a half year
A few times a year
Which online retailer do you choose mostly?
JingDong
New egg
Yi Xun
Which element do you think that would affect your choice and satisfaction about the whole shopping experience?
The quality of products
The price of products
The delivery service
The previous experience of shopping online
The advice from friends
Do you choose shopping websites based on their logistics quality?
Yes
No
What do you think is the most important element of logistics service for an online retailer?
The cost of delivery
The deliver time
The service attitude
The ability on problem solving
The reliability of delivery
The tracking information
Have you ever shopping on JingDong?
Yes
No
How often do you shopping on JingDong in a month on average?
Less than three times
3-5 times
5-10 times
More than 10 times
What do you think of the logistic service of JingDong?
Quite good
Just so so
Needs to be improved
Which delivery method do you prefer on JingDong?
"In house” logistics
Third party logistics (3PL)
Both are OK, there is no difference.
When you shop on JingDong, on the condition of same price of one product, you are able to choose “in house” delivery and 3PL delivery, which one do you prefer?
“In house” delivery
3PL delivery
It doesn’t matter
When you shop on JingDong for the same product, if the price is different between “in house” delivery and 3PL delivery (slightly, e.g. £0-2), you will choose
Product that delivered by company itself
Product that delivered by 3PL
Product that have lower price. (Do not consider which delivery methods)
When you shop on JingDong for the same product, how much higher of the delivery price of “In house” delivery than 3PL delivery will lead you to choose the 3PL delivery?
£0-2
£2-4
£4-7
When you shop on JingDong, if the product only provides 3PL delivery, you will choose:
Continue to buy
Choose another similar product that provides “In house” delivery
Could you please tell me why do you prefer “In house” delivery (or 3PL delivery) when you shop online?
    ____________

相关模板

更多免费模板

16题 | 被引用3次

模板修改
使用此模板创建