学员总体满意度调查问卷(入学时间大于1个月)

Q4-Q11为打分题,五分为最高分,代表着您非常满意,请您在1-5分之间给个分数。

The score range for the following questions is from 1 to 5.  5 stands for very satisfied.

请选择您目前正在学习的中心。

Please choose the center you are studying.

华强北中心
南山海雅中心
CBD中心
前海中心
东莞腾龙中心
车公庙中心
罗湖书城中心
宝安中心
东莞万达中心

请填写您的学号以及Learning Coach/Tutor的信息

Please mark your student number and your Tutor.

学号 Student Number    ____________
学习教练Learning Coach/Tutor    ____________

您的TUTOR在过去一个月中是以何种方式给您做Follow up的?(可多选)

How did your tutor follow you during the last month?

面对面 Face to face
电话Phone call
Email或短信 Email or Text message

您对过去一个月中学习教练的跟进是否满意?

How would you rate the quality of your learning coach’s follow up during the last month?

请评分 ★ ★ ★ ★ ★

您在与学习教练交流沟通的过程中,学习教练有没有主动的和您使用英语?

Did your learning coach communicate with you in English initially? How much are you satisfied with it?  

请评分 ★ ★ ★ ★ ★

您是否充分了解了课件的学习方法?

How much help do you think courseware provides you to improve your English?  

请评分 ★ ★ ★ ★ ★

您在LAB区学习遇到问题时,值班老师为您解答问题时是否耐心?

Have you received patient instructions from teacher on Duty when you encounter problems in the lab area?  

请评分 ★ ★ ★ ★ ★

您对中心组织的活动是否感兴趣?

How much does the curriculum help you to  improve your English?  

请评分 ★ ★ ★ ★ ★

前台客服订课是否耐心、准确,使用英语? 

Did the customer service team accurately assist you booking classes with patience? Did they book classes for you in English?  

请评分 ★ ★ ★ ★ ★

前台客服订课是否耐心、准确,使用英语? 

Did the customer service team accurately assist you booking classes with patience? Did they book classes for you in English?

请评分 ★ ★ ★ ★ ★

前台客服是否亲切、热情、专业?

Does the customer service team appear to be friendly, enthusiastic and professional?

请评分 ★ ★ ★ ★ ★

如果您还有其他建议,请写下来。

If you have any other suggestions, please write them down.

    ____________

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