Location of shopping complex you have been
mid valley
pavilion
klcc
kl central
Times Square
what's your age
under 17
18-23
24-29
30-35
over 36
what's your education level?
elementary school
high school
degree
master
phd
What's your monthly income?
Below 1000 RM
1000-2000 RM
2000-3000 RM
3000-4000 RM
4000-5000 RM
5000-6000 RM
6000-7000 RM
Above 7000 RM
How many times per week do you visit shopping complex?
0-3 times
3-6 times
6-9 times
More than 9 times
How much money do you spend on shopping a month on average?
Below 100 RM
100-200 RM
200-300 RM
300-400 RM
400-500 RM
500-600 RM
600-700 RM
700-800 RM
Above 800 RM
You have a wonderful experience in shopping complex every time
You will be influenced by other customers’ experience in shopping complex
You will be affected by the experience of your friends in shopping complex.
Nice retail environment of shopping complex will influence your experience.
Which parts of retail environment satisfy you mostly in shopping complex?
Social cues (staff size, communication with staff)
Ambient cues (brightness, music, odours)
Design cues (layout and display of store)
Self-inquiry machine will save your time and energy in shopping complex.
You are satisfied with the help of self-inquiry machine in shopping complex
It is easy for you to learn how to use self-inquiry machine
Global brand is appealing to your sense.
You are satisfied with service provided by global brand.
Global brand will meet your expectation.
Price promotion makes you buy products that you desire in shopping complex.
High discount make you buy products that you do not need.
You are satisfied with the size of assortment for products in shopping complex
You are satisfied with the variety of assortment for products in shopping complex