Q2. What is your age
A. Under 18
B. 18-25
C. Over 25
Q3. Do you know about CSR?
A. No
B. A little
C. Yes, I know it
4. If you know it, can you tell me which part of CSR do you pay more attention to?(multi-select)
A. Customers
B. Empolyees
C. Environment
S. Stakeholders
E. Others
Q5. Have you ever bought any products of SONY?
A. Digitalcamera
B. Laptop
C. Phone
D. PlayStation1/2/3/4
E. Others
6. How long is the life of their use?
A. Lessthan a year
B. Abouta year
C. Oneor two years
D. Others
Q7. How long is the warranty period of the product you bought?
A. Halfa year
B. About a year
C. More than a year
Q8. When they fail, what way will you choose to repair them?
A. Callthe SONY company
B. Find a SONYprofessional maintenance station
C. Find a maintenancestation whatever brand
D. Buy a newone
Q9. How do you evaluate the price of SONY's products maintenance services?
A. Abit high
B. Moderate
C. Cheap
D. It dose not matter
Q10. Do you know any professional services that SONY provided to customers,please give some examples.
Q11. How doyou evaluate SONY? (Please answer question in the perspective of consumers)
Q12. Do you want to SONY can provide you with what kind of service?
Q13. Are you satisfied with theSONY now provides services? (please give a guide from 1 to 10) And what do you think of SONY's services in thecustomer areas that can improve?