How old are you?
12-18
19-25
26-29
More than 30
Buy the Blizzard Company products for your economy has some effect?
How many years you used Blizzard Company's products?
Never
Less than 1 year
1-3 years
4-6 years
More than 6 years
Why you want to buy the Blizzard Company’s products?
The game quality
The game type
Customer service
Play gmaes online with your friends
How many Blizzard Company's products meet your expectations?
When the Blizzard Company’s product after the release, and after a gap between your expectations, you will buy?
Yes
The contrast is not very big I will buy
No
The following what factors lead to you give up to buy Blizzard Company’s products?
The price is too high
Other companys have a better product.
Not satisfied with the products
I don't want to use a similar product
If other company (such as EA) releases a new pretty good game, what is your decision to purchase game?
Still choose Blizzard!
Purchase the better game (EA)!
Purchase both of them
Purchase nothing!
Depend on the quality of the game
Do you think Blizzard Company's after-sales service is good or not good?
The main reason why do you think blizzard customer service is not good?
The lack of customer service telephone
Delay in solving the problem
The problem cannot be solved
Service personal have bad attitude
Which is your preferred way to solve the problem?
One-to-one online service
By telephone
By message reply
Face to face
How long to solve the problem can you accept?
At once
Half a day
One day
More than one day