Number of experiences flying with Malaysia Airlines
6 times and more
5 times
4 times
3 times
2 times
1 time
Before the tragedy of MH370, Malaysia Airlines was my ______ choice.
First
Second
Third
Fourth
Fifth or more
I consider the tragedy of MH370 as ______
Not severe at all
Not Severe
Moderate
Severe
Very Severe
PART A:
Tell us what do you think of Malaysia Airlines based on your personal experience flying with Malaysia Airlines (Not based on the tragedies of MH370 or MH17).
Malaysia Airlines give methe service I deserve ★ ★ ★ ★ ★
I trust Malaysia Airlines ★ ★ ★ ★ ★
Malaysia Airlines appreciate their passengers ★ ★ ★ ★ ★
I feel satisfied with the service of Malaysia Airlines in its overall ★ ★ ★ ★ ★
I think airline personnel are doing the best job they can ★ ★ ★ ★ ★
PART B:
Tell us your opinion on the possible cause of MH370 tragedy.
In my opinion, the tragedy was something ____ by Malaysia Airlines.
| | Uncontrollable __ __ __ __ __ Controllable | Unavoidable __ ____ __ __ Avoidable | Unpreventable __ __ __ ____ Preventable |
| 1 | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ |
In my opinion, the cause of the tragedy was something occurring _____.
| | Infrequently ____ __ __ __ Frequently | Temporarily __ __ __ __ __Permanently |
| 2 | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ |
In my opinion, the cause of the tragedy was originated _____ to Malaysia Airlines.
| | Externally __ __ __ __ __ Internally |
| 3 | ★ ★ ★ ★ ★ |
In my opinion, the cause of the tragedy is mainly due to ________
Mechanical Error
Human Error
Terrorism Act
Political Reason
Natural Disaster
PART C:
Tell us your attitude/behaviour towards Malaysia Airlines now (after the tragedy of MH370)
I will continue using Malaysia Airlines fortravelling ★ ★ ★ ★ ★
I intend to use Malaysia Airlines for my next flight ★ ★ ★ ★ ★
I will continue supporting Malaysia Airlines ★ ★ ★ ★ ★
I would recommend Malaysia Airlines to others ★ ★ ★ ★ ★
I would tell other people positive things about Malaysia Airlines ★ ★ ★ ★ ★
After the tragedy of MH370, Malaysia Airlines is now my ______ choice.
First
Second
Third
Fourth
Fifth or more
After the tragedy of MH370, how do you evaluate the airline in its overall?
| | Unfavorable__ __ __ __ __Favorable | Bad__ __ __ __ __ Good | Negative__ __ __ __ __ Positive | Dislike Very Much__ __ __ __ __ Like Very Much |
| 3 | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ | ★ ★ ★ ★ ★ |
PART D:
DEMOGRAPHIC AND GENERAL QUESTIONS
Age
51 and above
41 – 50
31 – 40
21 – 30
20 and below
Individual Income per month （1USD = 6CNY)
USD 7,001 and above
USD 5,501 – 7,000 ____
USD 4,001 – 5,500 ____
USD 2,501 – 4,000 ____
USD 1,001 – 2,500 ____
USD 1,000 and below ____
Frequency of flying in a year (All airlines)
9 times and more
7 – 8 times
5 – 6 times
3 – 4 times
0 – 2 times
To what extend you are emotionally affected by the tragedy of MH370?
How often do you experience severe bad weather conditions during your previous flights (All airlines)?
Do you have experience any airplane technical problem during your previous flights (All airlines)?
Do you have any close friend(s) or family member(s) involved in fatal airplane disaster?