SPG Awareness Week - Quiz Activity SPG俱乐部知识问答活动-调查问卷模板-问卷网

What is thediscount percent offered on the SPG Restaurants & Bars website ( www.spgrestaurantsandbars.com )?

在SPG Restaurants & Bars的网站( www.spgrestaurantsandbars.com )上提供的折扣范围是什么？

10%

15%

10-30%

SPG Platinummembers receive an upgrade to a standard suite upon check-in _______?

SPG白金会籍会员在办理入住时将________被升级到标准套房？

确保

视可卖房情况

额外支付一定费用

How many nightsdoes a member need to stay a calendar year to reach Gold status?

在一个日历年内，SPG会员需要入住多少晚可升级成为金会籍？

15

20

25

How many stays doesa member need to stay a calendar year to reach Platinum status?

在一个日历年内，SPG会员需要入住多少次可升级成为白金会籍？

15

20

25

After 75 eligiblenights, SPG members earn ___ Starpoints for every US dollar spent on eligiblestays.

合格入住达到75晚以后，SPG会员一美金的合格消费可以累积___点Starpoints积分。

3

4

5

To earn SPGLifetime Gold status, members must achieve:

要获得SPG终身金会籍资格，会员必须要累积达到：

500 eligible nights 500个有效房晚

250 eligible nightsand 5 years of gold status 250个有效房晚和5年金会籍资格

250 eligible nights and 5 years of elite status250个有效房晚和5年精英会籍资格

To earn SPGLifetime Platinum status, members must achieve:

要获得SPG终身白金会籍资格，会员必须要累积达到：

500 eligible nights and 10 years of platinumstatus 500个有效房晚和10年白金会籍资格

500 eligible nightsand 5 years of platinum status 500个有效房晚和5年白金会籍资格

500 eligiblenights and 10 years of elite status 500个有效房晚和10年精英会籍资格

What are reasons why SPG members are more valuable than non-members (multiple choice)?

SPG俱乐部会员比非会员更有价值的原因是什么？（多选题）

They stay more often and longer入住更频繁并且时间更长

They spend more消费更多

They are more demanding要求更多

Globally our SPG members fill up over _____ of the rooms at our hotels.

全球SPG俱乐部会员住满了我们所有酒店房间的_____。

one third三分之一

half一半

three quarters四分之三

Which one of the following guests is an opportunity for a valid SPG enrollment?

以下哪一位客人可以邀请注册成为SPG新会员？

Ms. Zhang works for Starwood Corporatemarketing department张小姐是喜达屋企业营销部门的员工

Mr. Huang has an expired SPG account 黄先生的SPG俱乐部账户已经过期失效

Mr. Dong works for Bank of America and his room and tax isdirect billed to the company’s master account董先生在美国银行工作，他的房费由公司支付

What would you say to enroll a guest staying on an ineligible room rate for earning Starpoints (multiple choice)?

对于以不合格房价入住的客人，你会怎样向其推荐加入SPG俱乐部？（多选题）

Remind the guest what incidental charges are eligible提醒客人哪些杂费符合积分条件

Promote our exclusive FB 25% discount for SPG members推介SPG会员专属的25%餐饮折扣

Advise the guest of booking the next stay on SPG.com with BestRate Guarantee and eligible room rate建议客人下次通过SPG官网预订住宿，同时享有最优房价保证以及符合积分条件的房费

SPG members can earn Starpoints on food & beverage charges with at least ______ spent even not staying at the hotel.

SPG俱乐部会员在非住店的情况下，依然可以通过最低______的餐饮消费来获得Starpoints积分。

RMB100 (excluding taxes, gratuities,service charges and alcohol where prohibited) 100元人民币（不含税费、服务费、小费以及法律禁止的酒精类饮品）

USD100 (excluding taxes, gratuities,service charges and alcohol where prohibited)100美元（不含税费、服务费、小费以及法律禁止的酒精类饮品）

USD10 (excluding taxes, gratuities, service charges andalcohol where prohibited)10美元（不含税费、服务费、小费以及法律禁止的酒精类饮品）

How many Starpoints does an enrolling associate earn for every qualified enrollment?

员工的每个有效SPG新注册可以获得多少Starpoints积分作为奖励？

100

50

20

Is an enrolling hotel associate eligible to receive an incentive of 50 Starpoints for an activated member?

员工的每个有效且激活的SPG新注册是否可以获得50点Starpoints积分作为奖励？

Yes, if the membership is activatedwithin one week of the date the guest was enrolled into SPG program 可以，只要在加入成为SPG会员后的一周内，该SPG账户被激活即可

Yes, if the membership is activated within two weeks of thedate the guest was enrolled into SPG program可以，只要在加入成为SPG会员后的两周内，该SPG账户被激活即可

Yes, if the membership is activatedwithin one month of the date the guest was enrolled into SPG program可以，只要在加入成为SPG会员后的一个月内，该SPG账户被激活即可

If an SPG new member checks out of an enrolling hotel without eligible charges, is the enrolling hotel eligible to receive a credit toward its new member activation goal?

如果一位SPG新会员结账离开酒店时没有合格的消费，那么这家酒店是否还有可能将其计入激活新会员的成功率？

Yes, if the member is activated through an eligible chargewithin 12 months of the date the guest was enrolled 可以，只要在加入成为SPG会员后的12个月内，该SPG账户被激活即可

Yes, if the member is activated throughan eligible charge within 6 months of the date the guest was enrolled可以，只要在加入成为SPG会员后的6个月内，该SPG账户被激活即可

Yes, if the member is activated throughan eligible charge within 3 months of the date the guest was enrolled可以，只要在加入成为SPG会员后的3个月内，该SPG账户被激活即可

What would you say to an SPG member to show recognition (multiple choice)?

认知SPG会员的时候，我们应该说些什么呢？（多选题）

Recognize the membership status and acknowledge as a valuedguest 认知其会员级别并且告知其是我们尊贵的客人

Acknowledge preferences and special requests. Recognizespecial occasions (like birthday) and milestone stays认知关照会员喜好、特殊要求、特别场合（如生日）以及里程碑入住

Deliver membership benefits and let the member know you arealways there to assist传递会员礼遇并告知你随时乐意为其效劳

What items can an SPG member earn when he or she is paying for all the rooms and stays in one of the rooms?

当一位SPG会员为所有房间付费并入住其中一间房时，他/她能赚取哪些项目呢？

All eligible charges up to three rooms至多三个房间的所有符合积分条件的消费

All eligible charges and nights up tothree rooms至多三个房间的所有符合积分条件的消费和房晚

All eligible charges, nights and stays up to three rooms至多三个房间的所有符合积分条件的消费、房晚和入住次数

Which of the following charges are ineligible for earning Starpoints?

下列哪种消费不可累积Starpoints积分？

Food and beverage charges餐饮消费

Dry cleaning and laundry charges干洗和水洗费用

SPA charges水疗消费

Suite Night Awards can be used on additional bookings if the SPG member stays in one of the rooms whilst Your24 is limited to one room the SPG member stays in spite of how many rooms have been reserved.

“套房入住奖赏”可用于额外的房间预订，前提是会员也入住其中一间客房。但无论有多少额外的房间预订，“您的24小时”只适用于会员入住的一间客房。

True正确

False错误

For the night when the occupancy rate is at or above___%, properties will be reimbursed their ADR on that night for Free Night Awards.

对于免费住宿奖赏而言，当晚入住率达到或超过___%时，酒店方将按照当晚的平均房价从总部获得偿还奖励。

85%

90%

95%

How to improve SPG Enrollment, and SPG Activation?

你对提高SPG俱乐部会员注册数量以及SPG俱乐部会员激活数量有什么建议？

____________

Please fill in your name:

您的姓名（必填）：

____________

Please fill in your department:

您的部门（必填）：

____________

Please check your answers again， staffs who answer all questions correctly can receive a gift.

请再次检查您的答案，全部正确回答以上问题的员工将获得精美礼品一份。

SPG Awareness Week - Quiz Activity SPG俱乐部知识问答活动

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