L2- 2016 培训需求调查 Trainig Needs Survey

Welcome to participate 2016 Training Needs Survey, Your valuable comments and information will be used solely for the purpose to help us plan our next Annual Training Plan, so that it can be more responsive to your needs.   We encourage you to answer all questions honestly and openly.欢迎您参加2016年培训需求调查,您的宝贵意见和信息将纯粹用于帮助我们制定明年的培训计划,它能确保我们更好的满足您的培训需求。 我们希望您可以开诚布公的回答这些问题。
Please select your division : 
请选择您的大部门:
Executive Office 行政办公室
Finance 财务部
FB Service 餐饮服务
Kitchen 餐饮厨房
Human Resources人力资源部
Sales Marketing市场销售部
Rooms 客务部
SPA HC水疗中心及健身中心
Engineering工程部
Security 保安部
EO please select your department : 请选择您的小部门:
Executive Office行政办公室
IT 电脑部
Talent Development Program集团管理培训生
Hygiene食品卫生安全
F&B Service please select your department : 
请选择您的小部门:
FB Service Office 餐饮服务办公室
FB Marketing餐饮市场部
Banquet 宴会部
Cafe Zen 鲜咖啡
In Room Dining 送餐部
Lobby Lounge 大堂吧
Shang Garden Bar 香乐园及酒吧
Shang Gourmet香坊
Stewarding 管事部
Kitchen please select your department : 请选择您的小部门:
FB Kitchen Office厨房办公室
Chinese Banquet Kitchen中式宴会厅厨房
Western Banquest Kitchen西式宴会厨房
Commissary Kitchen冷厨房
Cafe Kitchen咖啡厅厨房
Shang Garden Kitchen香乐园厨房
Pastry饼房
Rooms Please select your department : 请选择您的小部门:
FOOffice前厅部办公室 
Front Office 前厅部
HSKP Office 客房部办公室
Housekeeping 客房部
Laundry 洗衣房
HR Please select your department : 请选择您的小部门:
HR Office人力资源部办公室
Dormitory 宿舍
Staff Café 员工饭堂
SPA &HC please select your department : 请选择您的小部门:
SPA   水疗中心
HC 健身中心
Please select your level: 
 请选择您的级别:
L1
L2
L3
L4
L5
Please select your service year: 
 请选择您的服务年限: 
Less than 6 months 不足6个月
6 months but less than 1 year 6个月以上但不足1年
1 year but less than 3 years 1年以上但不足3年
3 years but less than 5 years 3年以上但不足5年
5 years or more 5年或以上

How much training do you need to enable you to perform effectively in each of the following competencies? 

您需要酒店组织多少哪些培训来提高您的工作效率?

(1 - None at all / 3- Need / 5- Need very much)    

(1 – 完全不需要 / 3- 需要 / 5- 非常需要)  
7 Habits Training高效能人士的七个习惯 ★ ★ ★ ★ ★
Media Crisis Training危机处理培训 ★ ★ ★ ★ ★
On-line eCornell 在线康奈尔学习 ★ ★ ★ ★ ★
Management Orientation管理定向培训 ★ ★ ★ ★ ★
Change for Excellence Training卓越变革课程 ★ ★ ★ ★ ★
English Business Writing英文商务写作培训 ★ ★ ★ ★ ★
Intermediate English 中级英语 ★ ★ ★ ★ ★
Communication Skills Training 沟通技巧培训 ★ ★ ★ ★ ★
TimeManagementTraining 时间管理培训 ★ ★ ★ ★ ★
Presentation Skills Training展示演讲技巧培训 ★ ★ ★ ★ ★
Negotiation Skills Training 谈判技巧培训 ★ ★ ★ ★ ★
CMT Procedure Training危机小组程序培训 ★ ★ ★ ★ ★
ISO 14001 Review TrainingISO 14001 培训 ★ ★ ★ ★ ★
OHSAS18001 Review TrainingOHSAS18001 回顾培训 ★ ★ ★ ★ ★
Labour Law 劳动法知识培训 ★ ★ ★ ★ ★
Lotus Note邮件处理基本功能 ★ ★ ★ ★ ★
PL Knowledge 损益培训 ★ ★ ★ ★ ★
Basic Financial Knowledge 基本财务知识 ★ ★ ★ ★ ★
Office Software Training- Word 办公软件培训 - Word ★ ★ ★ ★ ★
Office Software Training-Excel 办公软件培训 - Excel ★ ★ ★ ★ ★
Office Software Training-PPT 办公软件培训 - PPT ★ ★ ★ ★ ★
Any other training programs you would like hotel to conduct? Please specify here. 
你还希望酒店组织其他培训吗?请列出。    
    ____________

Have you ever attend Trainer Skills Training?

您参加过培训员认证培训吗?

Have attend Trainer Skills 12参加过培训员技巧 1 和2
Have attend Trainer Skill 1只参加过培训员技巧 1
Never Attend Trainer Skill从未参加过

How long time  you give your deparmtent conduct the Training?

您多长时间给您本部门员工提供一次培训?

Every Day每天
Every Week每周
Every Two Weeks每两周
Every Month每个月
Every Three Weeks每三个月
Not applicable 不适用,我没有培训对象

Which evaluation method is used to check the effectiveness of the training?

您采用下列哪种评估方法来检查培训的有效性?(可选择多项)

Test 培训后测验 (口试/笔试/展示/角色扮演等)
Colleagues Performace 观察学员在岗表现
Guest Feedback客人的反馈意见 (口头/书信/服务质量检测/服务缺陷报告等)
Colleagues Feedback员工的反馈意见
Report 报告中显示
Another Way其他方式
No Evaluation 没有做评估

How to Evaluate your deparment Trainer's training quality?

作为学员您对本部门培训员的培训质量的评价?

Excellent非常好 Good好 No special opinion一般 Poor差 No Comments没有特别意见
Skills 知识水平方面
Knowledge培训技巧方面

If you have any commens and suggest to improve our Training and Development, please write down precious opinion. 

如果您有改进我们酒店培训与发展的建议或方法,请您写下宝贵意见:

    ____________

What is the top 3 challenges in your division in 2016?

您部门明年最大的3项挑战是什么?                                                                                                    

    ____________
Plesse list your Chinese or English Name. 您的姓名?
    ____________

18题 | 被引用1次

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