2016 Training Needs Survey 培训需求调查(L1-L8)

We would like to understand your continuingtraining needs. Please take a few minutes to complete this training needs survey. Your responses will besent to the HR department. Thank you for valuable input. If you have anyconcerns or questions about this survey, please contact HR.

为更好地了解您的培训要求,请花费几分钟完成培训要求调查表,您的反馈会被递交到人力资源部,谢谢您宝贵的意见。关于本调查表如果您有任何疑问,请联系人力资源部。

Please indicate your department:

请选择您所在的部门:

Front Office前厅部
Foodbeverage餐饮部
Housekeeping客房部
Engineering工程部
Kitchen厨房
Security安全部
Health club健身中心
Finance财务部
Business development商务发展部
Human resources人力资源部

Please indicate how long you have worked at Hilton Worldwide?

您在希尔顿全球工作的时间有多长?

Less than 6 Months 不到半年
Less than one year 不到一年
1-2 Years 年
3-4 Years 年
5-8 Years 年
9-10 Years 年
More than 10 Years 10年以上

Please indicate your job level ?

您的工作级别是?

Assistant Department Head(L8) 部门副经理(8级)
Manager (L6 – L7) 经理级别 (6-7级)
Supervisor (L5) 主管 (5级)
Rank & File Team member (L1 – L4)基层员工(1-4级)

How many times did you attend hotel training organized by training department this year? i.e. Orientation, Fire Safety training etc?

今年你共参加过几次由培训部举办的培训?例如:入职培训,消防安全培训等?

1-5 times次
6-10 times次
More than 10 Times次

Are you satisfied with the overall training received at the hotel this year?

你是否对于今年在酒店接受的培训总体满意?

Yes 满意
Moderate 一般
No 不满意

How often do you attend a departmental training?

你参加部门培训的频率?

Weekly 每周都有一次
Monthly 最少每个月一次
Every 3 months 最少每三个月一次
From time to time/Seldom 偶尔参加
Never 没参加过
Please mark your Department Trainer/Department manager (1 being Lowest and 5 being Highest) 请给你的部门培训师/部门经理打分。(1代表不好,5代表非常好)
•Very responsible for departmental training and often arrange training for us经常安排部门培训并且培训认真负责 ★ ★ ★ ★ ★
•Often communicate with me, asking for my training needs经常与我沟通,询问我的工作情况或培训需求 ★ ★ ★ ★ ★
•Provide me with enough instruction and assistance for my job工作上给予我很多指导和帮助 ★ ★ ★ ★ ★
•Communicating with you before every training to confirm the training Objective每次培训前都会进行沟通来确认培训目标 ★ ★ ★ ★ ★

In what aspects do you think your departmental training can be improved? (Multiple choice)

你觉得部门内的培训还需要怎样提高? (可以多项选择)

More training opportunities 更多培训
More effective training objective 更有效的培训目标
More experience trainers 更多有经验的培训人员
More suitable training environment and equipment更合理的环境安排和合适的设备
More effective training style 更有效的培训方式
More reasonable Training Duration 更有效的培训时间

 Which core foundation program interest you the most and you wish to attend in the future? (Multiple Choice)

哪些核心基础课程你最感兴趣而且将来想参加?(多项选择)

Brand culture 品牌文化
Orientation program 入职培训
Service Etiquette 服务礼仪
First Aid Skill 急救知识
Fire & Safety 消防和安全
Workplace Safety工作场所安全知识
Health & Hygiene健康和卫生培训
Hilton HHonors 希尔顿荣誉客会
SALT Enhancement Program提高顾客满意度指数
Job skill Training工作技能培训
English Training 英语培训
Office Software Skills电脑知识
Others (please identify) 其它(请说明具体课程)

Which development program interest you the most and you wish to attend in thefuture? (Multiple Choice)

哪些技能发展课程培训你最感兴趣而且将来想参加?(多项选择)

Communication Skill 沟通技巧
Problem-solving 解决问题
Complain Handling 投诉处理
Service Recovery ( e.g. Make It Right) 及时弥补
Time management 时间管理
Quality Control质量管理
Sales Person Training 销售培训
F RevMax餐饮收益最大化
FO Upselling 前厅收益最大化
HWU Training 希尔顿大学
Buddy System师傅指导
Cross Exposure 交叉培训
Others (please identify) 其它

Which department related programs interest you the most and you wish to attend in the future? (Multiple Choice)

哪些相关部门知识课程你最感兴趣而且将来想参加?(多项选择)

Quality Control质量管理
Sales Person Training 销售培训
F RevMax餐饮收益最大化
FO Upselling 前厅收益最大化
Basic Financial Knowledge 基础财务知识
Basic HR Knowledge 基础人力资源知识
IT Related Training信息技术课程
Others (please identify) 其它

Which Career Development Program interest you the most and you wish to attend in the future? (Multiple Choice)

哪些职业发展课程你最感兴趣而且将来想参加?

MDP1管理发展培训1
MDP2管理发展培训2
MDP3管理发展培训3
Mentoring 辅导技能指导
Behavior Interviewing 行为面试法
Executive English Training 英语培训
PDR Training 如何做个人评估
Personal Development Plan training 作何做PDP
Train the Trainers 培训培训员
Presentation Skills 演讲技巧
Retention Program员工留任培训
Others (please identify) 其它

Please rate below top three competencies training you need the most(For L1 – L4).

请选出对你工作最重要的三个技能(给1 - 4级员工)。

Living The Values 实现价值
Customer Focus 顾客至上
Adaptability 适应性
Dependability 可靠性
Productivity 生产力
Quality 质量
Teamwork 团队合作

Please rate below top three competencies training you need the most.(For L5 – L8).

请选出对你工作最重要的三个技能 (5 - 8级员工)。

Living the Values 实现价值
Customer Focus 顾客至上
Leadership 领导力
Collaboration 协作性
Judgment 判断力
Result Focus 结果导向

Rate yourself how active you are in this year learning (training)? (1 being not active and 5 being very active)

为你自己今年在学习或培训上的活跃度打分(1代表不活跃,5代表非常活跃)

活跃度 ★ ★ ★ ★ ★

Please rate the method/style of training you feel would be most effective to achieve your learning goals.

请您对下列培训方式达成目标的有效性进行评估:

Classroom 教室 ★ ★ ★ ★ ★
E-learning 网络 ★ ★ ★ ★ ★
One on One一对一 ★ ★ ★ ★ ★
Case study 案例 ★ ★ ★ ★ ★
Learning by Doing活动 ★ ★ ★ ★ ★
Learning from Others (Buddy)师傅学习 ★ ★ ★ ★ ★
Coaching辅导 ★ ★ ★ ★ ★
Cross Training交叉培训 ★ ★ ★ ★ ★

What motivate you the most during your work? (Multiple Choices)

在工作中对你最大的激励是什么?(可以多项选择)

Career Development Opportunities职业生涯发展
Doing What I Like做自己喜欢做的工作
Hotel Recognition酒店的认可表扬
Training Programs Opportunities 培训机会
Attractive WelfarBenefit福利计划
Reasonable Working Hours合理的工作时间
Recognition from Manager 经理的表扬
Recognition from Colleague同事的表扬

What are the three things you like about the training practices should be continued?

你最喜欢的并需要继续的关于培训的三个方面?

1    ____________
2    ____________
3    ____________

Please give us three of your suggestion how we can make our training better?

请您给出可以帮助培训提高的三个建议?

1    ____________
2    ____________
3    ____________
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Please identify three High Potential team members within your department? This Section is for L7 & L8 only.

请你写出部门的最具潜力的三位员工?( 7级和8级员工需要填写这个部分 )

1    ____________
2    ____________
3    ____________

What are the three training programs can help with their development? This Section is for L7 & L8 only.

哪三项培训可以帮助他们的职业发展?( 7级和8级员工需要填写这个部分

1    ____________
2    ____________
3    ____________

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