How often do you come to the Xiamen airport?
First
Less than five times a year
More than five times a year
How often do you use free WiFi hotspots at the airport?
Always
Sometimes
Never
I know nothing to the service.
Which wireless access point do you usually connect?
CMCC-xm-airport-free
Chinanet
ChinaUnicom
xm-airport-free
VIP-free
Other
How long do you spend surfing the Internet at the the airport ?
Less than 1 hour
1-2 hours
2-4 hours
Above 4 hours
Which of the following devices do you use? (Multiple choice)
Computer
Smart phones
Tablet PC
Other
Can you connect to the specific access point normally?
What are the difficulties you are having trouble connecting WiFi?
Weak signal
Connect fail
Other
Can you login successfully and connnect to the internet?
What are the difficulties you encounter when you log on to operate?
Login page cannot be found
Not receive the SMS verification code
Login failed
Other
What are the difficulties in the long-term use process?
Dropped
Need to re-login sometime
Bandwidth instability
The unstable signal
Other
Work fine
you use a WiFi network to do the following (multiple choice)?
E-mail and other office.
Use wechat, weibo,etc.
Surfing the Internet.
Online video
Other
How satisfied are you with connection speed?
Very Satisfied
Neutral
Very Dissatisfied
Feasible connection bandwidth within limited situation?
2Mbps
4Mbps
6Mbps or more
What demotivate you to use our service？
Boarding pass information for registration
Mandatory advertising
Need to log back cause of inactivity.
Other
Overall, please rate your satisfaction with Free WiFi Service?
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
What was your primary reason for rejecting the Free WiFi Service?
The operation of authentication is too complicated.
Perfer 3G / 4G network
Unsatisfactory net speed
Insecure factor
Not used to using
What could we do to improve our service?
Your contact details? (optional)
This survey is almost complete. These last few questions help us to analyze survey responses.
Which category includes your age?
18-24
25-34
35-44
45 or above