2017春秋航空机组餐食满意度调查

尊敬的机组同事,您好!这是公司为改善机组餐食服务进行的一次满意度调查。请您根据自己在体验机组餐食的服务中的切身感受完成这次问卷,非常感谢!
Dear flight crew: SpringAirlines has decided to conduct research in order to improve flight crew’ssatisfaction about inflight meals. Therefore, please answer the following questions according to your experience regarding the inflight meals. Thank you!
您对4月份正餐项目(水果1个+热食1组+面包1个)满意吗?
Are you  satisfied with the main meal plan of April (Fruit 1 + 1 Set of Hot Meal + Bread 1)? 
非常满意Very Satisfied
满意Satisfied
一般Average
不满意Dissatisfied
非常不满意Very Dissatisfied
您对于以下哪项正餐项目满意?
From which  of the following main meal plan are you satisfied?
水果1个+热食1组+面包1个Fruit 1 + 1 Set of Hot Meal + Bread 1
饮料1个+热食1组+面包1个Beverage 1 + 1 Set of Hot Meal + Bread 1
水果1个+热食1组+饮料1个Fruit 1 + 1 Set of Hot Meal + Beverage 1
面包2个+热食1组Bread 2 + 1 Set of Hot Meal
饮料/水果/面包任意1个+热食1组
为了持续提高机组对餐食的满意度,请您对以下两种方案选出您认为最合适的?
方案一:减少干点的品种数量,提升干点的品质
方案二:维持现有干点的品种数量,变更干点的花色
接上题,若您选择了方案一(若选择方案二,该题则不用回答),请选出您最中意的干点餐组合?
组合一:沃隆每日坚果 25g/包+康辉九制陈皮 30g/包 + 百草味手撕鱿鱼条 80g/包+丹麦曲奇饼干 90g/包+新家园烤模锅巴 75g/包
组合二:光明莫斯利安酸牛奶 200g/包+ 渔夫之宝 薄荷糖 11g/包+ 品客 薯片 110g/罐+趣多多曲奇 95g/包+旺旺 小小酥 60g/袋
接上题,若您选择了方案二(若选择方案一,该题则不用回答)您认为干点餐哪些品种需要更换?
What kind of items do you think will benecessary for a Hot Meal?
乐事薯片 Lays (Potato Chips)
法式面包 French Bread
闲趣饼干 Traditional Cookies
芝麻薄皮
德芙43g Dove 43g
猪肉脯 Dried Pork Slices
脆脆鲨威化
接上题,您认为更换成哪些品种最为满意?
田园薯片
卤蛋
猪肉脯
好时巧克力
马芳蛋糕
苏打饼干
巧克力威化
饮料
水果
您对于多程餐/返程餐采用外站配送鲜食相对本站配餐是否满意?
Are you satisfied with the outer station meal deliveries during the scheduled flights?
非常满意Very Satisfied
满意Satisfied
一般Average
不满意Dissatisfied
非常不满意Very Dissatisfied
接上题,若不满意,您认为哪些方面需要改进?(满意则不需回答)
If you are not satisfied with theprevious question, what aspects do you think need to improve?(Fill in the blank), (If satisfied, do not need to answer)
    ____________
您怎么看目前机组餐配餐份量?
What do you think about the current quantity of the crew meal? 
分量较多,易造成浪费 Quantity too much and it iseasy to waste
分量较少,吃不饱 Quantity too less and it is hard to feel full
分量合理 Appropriate
您怎么看待目前机组餐配餐频次?
What do you think about the current frequency of the crew meal? 
配餐频次较高,造成浪费Meals too frequent and cause waste
配餐频次较低,易空腹飞行Mealstoo less frequent and cause hunger
配餐频次合理Appropriate
您遇到过以下情况吗? 
Have you encountered the following situations? 
经常遇到Regular 较少遇到Less 没遇到Never
餐食错漏配Meal with errors or Meal is missed
餐食异物Meals with foreign objects
连续两顿吃同样餐食Have the same kind of meal intwo consecutive meals
请您对4月以来所食用的餐食提出宝贵的意见建议?(包括公司政策、餐食质量、餐食数量准确度、配餐及时性、交接员态度等)
Please advise your valuable comment on the catering meals for April? (Including the company policy, the quality of crew meal, the meal quantity accuracy, the timeliness of catering meals, the attitude of the handover personnel, etc.) 
    ____________

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