The influence of microblog interaction onconsumers brand attitude 品牌微博互动对于消费者品牌态度的影响研究

I am Zehan Yan a postgraduate student. I am requesting your participation in a study regarding explore the influence of different types and number of microblog interaction on consumers’ brand attitude. The study should last approximately 5 minutes. You will be asked to fill out a short questionnaire. Personal information will not be released or viewed by anyone other than researchers involved in this project.  A debriefing statement will be given to you upon completion of the study.

Any information you give will be kept completely confidential and in no cases will responses from individual participants be identified. As with any piece of research it is important to consider whether there are any risks to participants. The study involves minimal risk to participants (i.e., the level of risk encountered in daily life). There may be no direct benefit to you other than the sense of helping the public at large and contributing to knowledge.

All responses are treated as confidential, and in no case will responses from individual participants be identified. Rather, all data will be pooled and published in aggregate form only. Participants should be aware, however, that the experiment is not being run from a 'secure' https server of the kind typically used to handle credit card transactions, so there is a small possibility that responses could be viewed by unauthorised third parties (e.g., computer hackers). However, the data would appear only as a string of numbers, so your responses will remain totally anonymous.

Visitors to this web site are welcome to complete the study, although they will receive no credit or monetary compensation. Participation is voluntary, refusal to take part in the study involves no penalty or loss of benefits to which participants are otherwise entitled, and participants may withdraw from the study at any time without penalty or loss of benefits to which they are otherwise entitled.

If participants have further questions about this study, they may contact the principal investigator, [Zehan Yan, zy1u16@soton.ac.uk].  

If participants have further questions about their rights or if they wish to lodge a complaint or concern, they may contact Head of Research Governance, Research Governance Office, University of Southampton, Southampton, SO17 1BJ. (Phone: 02380 595058, Email: rgoinfo@soton.ac.uk)

您好,我叫严则韩,是一名就读于英国南安普顿大学的研究生。我请求您参与一项名为“不同类型和数量的微博互动对消费者品牌态度的影响”的研究调查,这项研究大约持续约5分钟。在此,您将被要求填写一份简短的问卷。请您放心,您的个人信息不会被除了本项目研究人员以外的任何人发布或查看,您提供的任何信息将被完全保密,在任何情况下都不会识别个人参与者的回复。在完成研究后,我将向您发送汇报声明。再次重申,本次调查数据仅用于本人研究生毕业论文使用,无其他用途,谢谢您的帮助。

您可以用中文答题,如果需要的话。

如果您(参与者)对这项研究有进一步的疑问,请联系主要调查员Zehan Yan,邮箱zy1u16@soton.ac.uk。

如果您(参与者)对利有进一步的疑问,或者想提出投诉,请您联系南安普顿大学研究管理处 (电话:02380 595058,电子邮件:rgoinfo@soton.ac.uk)
Gender 您的性别
Male 男
Female 女
Personal contact E-mail address 您的个人电子邮件地址(用于研究完成后汇报)
    ____________
Frequency of using microblog?
您使用微博的频率?
Severaltimes a day 每天几次
Once a day 每天一次
Severaltimes a week (not every day) 一周几次(并不是每天)
Oncea week 每周一次
Severaltimes a month 每月仅几次
How many brand microblogs have you followed?
您关注的品牌微博数量?
Only 1 只有一个
2-5
6-9
More than 10 超过10个
Main reason for focusing on brand microblogs?
您关注这些品牌微博的最主要原因是?
Personalbrand preference 个人品牌喜好
Othersrecommend 他人推荐
Wantto understand the brand in depth 想要更深层次了解这个品牌
Wantto understand the brand reputation 想要了解这个品牌口碑
Other 其他(请简要描述)
Do those brand microblogs that you have followed often interact with consumers? (Answer consumers’ question or communicate with consumers in microblog)
您关注的这些品牌微博经常和消费者进行互动吗?(比如在微博上回答消费者的问题,接受反馈,或者日常交流)
Veryfew 非常少
Few 较少
Generally 一般
Mostof the time 经常
Anytime 随时,有问必答
How often will you interact with brand microblog? (Leave message, give feedback or just daily chat)
您参与这些品牌微博互动的频率?(比如在品牌微博下留言,提交反馈或者日常交流)
Veryfew, almost none 非常少,几乎没有
Sometimes 有时
Frequently 经常
Main Reason for interacting with brand microblog?
您参与这些品牌微博互动(留言,反馈,日常交流等等)的最主要原因是?
Feedbackafter purchase or using service 购买或者使用服务后提交反馈
Consultinginformation咨询信息
Participatein related activities 参与相关的一些活动
Meetproblem when using brand product or service 当在使用品牌产品或者服务时遭遇问题
Learnfrom others to get experience 从其他消费者的互动中吸取经验
Other 其他(请简要描述)
If you are following two fast fashion brand microblogs and you want to make purchasing decision from one of those brands after viewing microblog interaction. After viewing interaction, you find that those two brands have the same amount of interaction but brand A only has positive feedback and brand B has both positive and negative feedback. Under these circumstances, your choice is?
如果您同时关注两个时尚品牌微博并且想要在浏览完两者的微博互动(留言,评价)后做出购买决定。浏览完后,您发现这两个品牌微博有着相似的微博互动量,唯一的不同是品牌A是清一色的好评留言或者反馈, 而品牌B同时有着较多好评以及一些负面评价。在这种情况下,您的选择是?简要理由?
Brand A 品牌A 理由:
Brand B 品牌B 理由:
If you want to understand the brand in depth by viewing microblogging interaction, what type of microblogging interaction you think is suitable and makes this brand attractive?
如果您想要通过浏览微博互动来更深层次地了解这个品牌,什么式样的好评(留言,反馈或者日常交流)比率是你认为合适的?(品牌微博互动充斥好评差评就如同售后评价,当您初来品牌微博时,你认为怎样的好评率是吸引你的?)
Onlypositive feedback 清一色全是好评
90%positive feedback and 10% negative feedback with some comments 90%好评/10%负面评价
80%positive feedback and 20% negative feedback with some comments 80%好评/20%负面评价
70%positive feedback and 30% negative feedback with some comments 70%好评/30%负面评价
60%positive feedback and 40% negative feedback with some comments 60%好评/40%负面评价
50%positive feedback and 50% negative feedback with some comments 好评与负面评价对半
Do you think the type of microblogging interaction will influence your brand attitude so that change your original brand purchasing decision? (for example, microblogging interaction only has positive feedback or both positive and negative feedback)
你认为品牌微博互动充斥的好评和差评会影响您一开始对品牌的购买的决定吗?
Lessaffected 影响很少
Acertain degree of influence 有一定程度影响
Affectedgreatly 较大影响
When you find that the selected brand doesn‘t have expected type of microblogging interaction type as you think, you will? 
当您发现您原本选择的品牌并没有您所期望的微博互动好评差评率(比如,新产品推出时,原本期望品牌微博下面好评连连,但实际发现却是骂声一片)
Stayaway from this brand and look for new because this brand is not suitable for methrough microblogging interaction 远离这个品牌,寻找新的相似的品牌,因为这个品牌并不适合自己从微博下面互动来看的话
Continueto follow but reduce favorability 持续关注,但是对这个品牌的喜爱程度减少
Waitand see future trends 等待官方回应,查看趋势
Other 其他(请简要描述)
If you are following two fast fashion brand microblogs and you want to make purchasing decision from one of those brands after viewing microblog interaction. After viewing interaction, you find that those two brands have the similar type of interaction but brand A only has huge amount of microblogging interaction which including exhaustive feedback, daily communication and a lot of unrelated message while brand B has less microblogging interaction with clear forms which you can distinguish message or concise feedback easily. Under these circumstances, your choice is?  
如果您同时关注两个时尚品牌微博并且想要在浏览完两者的微博互动(留言,评价)后做出购买决定。浏览完后,您发现这两个品牌微博有着相似的微博好评差评率, 唯一的不同是品牌A有着数量巨大的微博互动量其中包括详细的反馈评价,日常交流以及大量的无关信息,而品牌B有着较少的微博互动量其中包括一些简要粗略的反馈评价和无关信息。在这情况下,您的选择是?简要理由?
Brand A 品牌A 理由:
Brand B 品牌B 理由:
Which of the following situations would you choose?
请您选择您认为合适的品牌微博互动量。
Hugeamount of brand microblogging interaction with detailed feedback, dailycommunication and most of unrelated messages. 数量巨大的微博互动量其中包括详细具体的反馈评价,日常交流和大部分的无关信息
Acertain amount of brand microblogging interaction with incomplete feedback,daily communication and less unrelated messages. 一定数量的微博互动量其中包括具体但不完整的反馈评价,日常交流和少量的无关信息
Fewamount of brand microblogging interaction with concise feedback and dailycommunication很少的微博互动量其中包括简明的反馈评价和日常交流
Veryfew amount of brand microblogging interaction with formalized feedback非常少的微博互动量其中包括简明正式的反馈评价
Other 其他(请简要描述)
Do you think the amount of microblogging interaction will have influence on your brand attitude and original purchasing decision?  
您认为品牌微博互动的量会影响您一开始对品牌的购买决定吗?
Lessaffected 影响很少
Acertain degree of influence 有一定程度影响
Affectedgreatly 较大影响
If you find your selected brand microblog doesn’t have a suitable control of amount of microblogging interaction which makes you can’t find useful feedback or communication (too much unrelated message or too less useful information), you will?
如果您发现原本选择的品牌并没有控制微博互动的量导致您不能在其中找到有用的信息(比如,您想要在品牌微博下面的互动中找到有关的商品反馈,但是由于互动的信息量太多导致有用的信息被淹没,掩盖)
Stayaway from this brand and look for new because search information is a tediousprocess 远离这个品牌,寻找新的相似品牌,因为在庞大的信息堆中寻找有关评价是一个太过繁琐的过程
Continueto search for useful information 持续在庞大的信息堆中寻找需要的有关评价
Waitand see future trends 等待官方回应,查看趋势
Other 其他 (请简要描述)

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