VAMA 2017年电脑及终端设备维护服务满意度调查VAMA 2017 IT Computers, Printers, Projects Maintenance Outsource Service Satisfication Survey-调查问卷模板-问卷网

您所在的部门

Your Dept.

CXO

CXO Office

内控监察部 InternalControl

CTO 产品质量部 Product Quality

CTO 信息部 IT

CTO 质量保证部Quality Assurance

CMO销售客户技术支持部Sales Technical Sales

CMO市场部Marketing

CMO品牌企业传播部Branding Communication

CMO生产计划供应链部 Planning Supply Chain

COO酸轧车间 PLTCM

COO 连退车间 CAL

COO 镀锌车间 CGL

COO物流公辅车间 LogisticsUtilities

COO工程技术支持室 EngineeringTechnology Support

COO 维护车间 Maintenance

CAO综合行政管理部Admin

CAO人力资源部 HR

CAO EHSS

CAO 采购部Procurement

CFO核算税务资金Accounting Tax Treasury

CFO财务计划分析Financial Planning Analysis

您使用的办公电脑经常出现的问题有哪些？What kind of problems your computers had in 2017?

硬件问题 hardware problems

软件问题 software problems

配置问题 setup problems

系统问题 system problems

其他问题，请在Q10列出 Other， Please mention it on Q10

您对公司目前使用的电脑品牌是否满意？Are you satisfied with current computer brand?

非常满意very satisfied很少有故障（1个月以上）rarely have trouble (over one month)

一般so-so 偶尔有故障（半个月）occasionally have trouble (half month)

不满意not satisfied经常有故障（一周两次）frequently have trouble (twice a week)

您对IT外包办公电脑及终端设备维护供应商维护人员处理问题熟练度是否满意 Are you satisfied with proficiency of IT vendor workers for maintenance of computers, printers, projectors?

非常满意，在1小时内解决 very satisfied，solve within one hour

满意，在2小时内解决 satisfied， solve within 2 hours

一般，在半天内解决 so-so，solve within half a day

不满意，在1天内解决 not satisfied, solve within one day

在帮助您解决电脑及其他故障的过程中，维护人员事后经常告知您故障的原因，及其如何避免的常识，您是否满意？Do IT vendor workers inform you the causes of the trouble of your computer and how to avoid it after repair?

满意，经常告知故障原因及避免常识 satisfied, often inform me of rootcause and how to avoid;

一般，偶尔告知故障原因及避免常识 so-so, occassionally tell me the rootcause and how to avoid;

不满意，从未告知故障原因及避免常识 not satisfied, never tell me the rootcause and how to avoid;

您对IT外包办公电脑及终端设备维护供应商服务态度是否满意？

Are you satisfied with computer, printers, projects maintenance outsourcing supplier's service attitude?

非常满意 very satisfied

一般satisfied

不满意 not satisfied

您对IT外包办公电脑及终端设备维护供应商服务的响应速度是否满意？Are you satisfied with computer, printers, projects maintenance outsourcing supplier's response time?

非常满意very satisfied

一般 satisfied

不满意not satisfied

您对IT外包办公电脑及终端设备维护供应商服务的效果是否满意？Are you satisfied with computer, printers, projects maintenance outsourcing supplier's service quality?

非常满意very satisfied

一般satisfied

不满意not satisfied

如上题您感觉总体印象一般或者不满意，请您写出具体意见，以便我们改善：Do you have any other better suggestions on computer, printers, projects maintenance?

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VAMA 2017年电脑及终端设备维护服务满意度调查VAMA 2017 IT Computers, Printers, Projects Maintenance Outsource Service Satisfication Survey

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