梦牌卫浴客户服务满意度调查问卷表Monopy Customer Satisfaction Degree Investigation Sheet

请对我司员工在电话及电子邮件中的言语用词和态度是否礼貌进行打分。

Please mark about degree of language politeness and attitude of our staff when they make the calling and email.

对于我司员工在电话、电子邮件中清楚准确地说明事情，使客户易于理解这一点，请打分。

Please mark about the accuracy and clearance of calling email from our staff.

对于我司员工及时跟进并回复客户的询价或需求这一点，您的评价是：

Please evaluate the on-time following-up and replying to the inquiries or requirements from customers.

对于我司员工向您提供您所需单据如PI、B/L、INVOICE、PACKING LIST的速度及准确度，您的评价是：

Please evaluate the response speed and accuracy（ PI, B/L, INVOICE, PACKING LIST etc.）supplied by our staff.

对于我司员工是否能主动及时地向客户提供发货信息，如备货完成日期，船期安排情况等，您的评价是：

Please evaluate the initiative of our staff to supply the delivery information such as product ready date, shipping date etc.

对于我司员工主动有效的销售支持能力，您的评价：

Please evaluate the supportative ability of salemen in effectiveness and activeness.

您对梦牌当前为您服务的销售业务操作人员的评价是：

Please evaluate the sales people from Monopy who serve your business.

您对当前定购产品的质量、功能的评价是：

Please evaluate the quality and performance of your products currently purchased in Monopy.

您对当前我司质量系统管控及预防、纠正措施的跟踪评价是：

Please evaluate the quality control system  and preventive & corrective actions and follow up tracking in Monopy.

您对当前我司的交货期的评价是：Please evaluate the delivery time/Lead time of Monopy.

您对当前我司生产效率持续改进及成本有效控制的评价是：

Please evaluate the production efficiency and the cost control of Monopy.

您对当前我司新产品开发能力及ODM的评价是：

Please evaluate the new product development and ODM ability of Monopy.

您对新产品发布推荐、新技术、新材料的推荐能力的评价是：

The ability of recommendation to new product release/new technology/new material.

如果您还未向我司订购产品,最大的原因是:

If you have not purchased from Monopy, the main reason is:

您是否知道梦牌上海办公室具备新产品设计能力？您是否有意向与我司开展ODM业务？

Do you know Monopy have developed all-series of sanitaryware design & research department in Shanghai? Do you have any plan to develop new designs with Monopy?

您认为我们在哪些方面可以改进或做的更好：

What aspects do you think we shall improve or do better?Please state directly.

请留下贵司的公司名称，以便我们的工作改进：

Please leave your company name for us to improve.

感谢您宝贵的时间,针对您的评价和建议，我司会进行相应处理并向您反馈。梦牌期待与您更友好的合作！

Appreciate your valuable time. We will deal with your comments and suggestions and feedback to you in the first time.Monopy is always looking forward to offering better service for you！