Q1:整洁度：前厅环境卫生，台面整洁，没有堆放不必要的杂物. Clean: The environmental of lobby and reception desk is clean and tidy, no unnecessary clutter.
Q2:形象：前台接待员穿戴得体，举止文雅大方. Image: The receptionist always dressed appropriately and gracefully.
Q3:礼仪：前台接待能使用礼貌用语，温和得体地对答来客问询. Etiquette: The receptionist always use polite phrases, answer guest's inquiries in a kindly manner.
Q4:专业度：前台所涉及的业务能熟练操作，能给予及时处理，前台不涉及的业务能提供礼貌指引. Professional: The receptionist are professional in their business, and give the support in time. They also can provide guidelines though the business they are not involved.
Q5:您最认可前台接待员的哪一点？what do you want to recognize the receptionist?
Q6：您最希望前台改善改进哪一点？what do you expect the receptionist to improve?