酒店餐厅的满意度和忠实度调查-调查问卷模板-问卷网

性别

Gender

男Male

女Female

年龄

Age

18岁以下Under 18

18-29

30-49

50及以上Above 50

国籍

Nationality

中国人Chinese

欧洲人European

美国人American

非洲人African

俄罗斯人Russian

其他Others

受教育程度

The Highest Education Level

高中及以下High School or below

本科Bachelor

硕士Master

博士及以上Doctor and above

个人年薪

Individual Annual Income

10,000 RMB

= 1454 US Dollars

=1272 Euros

4万元及以下40,000 RMB and less

4万元-8万元40,000 RMB - 80,000 RMB

8万-12万元80,000 RMB - 120,000 RMB

12万-36万元120,000 RMB - 360,000 RMB

36万-100万元360,000 RMB - 1,000,000 RMB

100万元及以上1,000,000 RMB and more

您在此酒店的某一餐厅用过餐吗？

Have you been to any restaurant in this hotel?

是Yes

否No

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接下来的题目请您选出1~5中最符合您的答案，我们将会听取您的宝贵意见：

1 非常不同意

2 不同意

3 不一定

4 同意

5 非常同意

Choose one option from 1 (strongly disagree) to 5 (strongly agree)

餐厅服务人员应该在任何情况下挽救顾客的面子。

Restaurant service personnel should save customers’ “face” under any circumstances.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

对于请客的人来说，通过亲近的餐馆工作人员来获得“面子”是重要的。

It is important for the host of the dining party to gain “face” by getting close attendance from restaurant personnel.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我期望餐厅服务人员在我的朋友、家人面前对我表示尊敬。

I expect restaurant personnel to treat me with respect in front of my family/friends.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我认为餐厅服务人员对所有顾客都讲情面。

I believe restaurant personnel should treat all customers with sensitivity.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

即便餐厅服务人员犯了一些错误，但为了保持和睦而宽恕他们是重要的。

Even if the restaurant service personnel make mistakes, it is important to tolerate them to keep peace and “harmony”.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我认为维护餐厅人员的尊严以维持和睦的氛围重要的。

I believe it is important to preserve the dignity of the restaurant personnel to keep a “harmonious” atmosphere.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我认为中国人常言“细嚼慢咽”反映了中国人用餐时和谐的氛围。

I believe the Chinese saying of “slow eating” reflects the “harmonious” atmosphere of Chinese dining.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我认为“细嚼慢咽”反映了中国人优雅的用餐文化。

I believe “slow eating” reflects elegant Chinese dining culture.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我对餐厅的服务人员感到满意。

I am satisfied with the restaurant staff.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我对餐厅的服务质量感到满意。

I am satisfied with the restaurant’s service quality.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我觉得我选择在这家餐厅用餐是正确的。

I think I did the right thing when I chose to eat in this restaurant.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

总的来说，我对去这家餐厅用餐的选择感到满意。

Overall, I am satisfied with decision to have dinner in this restaurant.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我和某酒店品牌做生意是因为我喜欢这个酒店品牌。

I do business with brand because I like it.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我对酒店品牌有情感上的依恋。

I feel emotionally attached to brand.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

作为此酒店品牌的顾客，我觉得自己是家庭的一员。

I feel like a part of a family as a customer of brand.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

我与酒店品牌的关系对我有很大的个人意义。My relationship with brand has a great deal of personal meaning to me.

1 非常不同意Strongly Disagree

2 不同意Disagree

3 不一定Neither Agree Nor Disagree

4 同意Agree

5 非常同意Strongly Agree

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酒店餐厅的满意度和忠实度调查

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