美庭全日制西餐厅早餐服务标准问卷 Brasserie On G Restaurant - Breakfast Simulation Standard Questionary

Please select your department

Did the curators seat the guest within 2 minute of their arrival at a fully laid table or if the restaurant was full, communicate how long it would be and then provide the table within 5 minutes of this timeframe or earlier?

同事是否会在客人到达后2分钟内安排好摆放整齐的座位，或者如果餐厅已经客满，他们会与客人沟通需要多长等候时间，然后在5分钟内或更早的时间内安排好餐桌?

Did curators offer seating assistance, remove covers if necessary and present the menu ?

同事是否提供座位协助，如有需要，去掉多余餐具及出示菜单?

In the case of a single diner, was a newspaper/reading material offered?

在单人用餐的情况下，是否提供报纸/阅读材料?

Did the waiter offer coffee/tea and a choice of juice (if juice was served as opposed to being on the buffet) within 1 minute of seating?

同事是否在就座后1分钟内询问咖啡/茶和果汁选择(如果是果汁没有在自助餐内提供)?

Was the employee able to answer any questions with regard to the menu and its ingredients?

员工能回答任何关于菜单和配料的问题吗?

Did the curators obtain a full and complete order (i.e. cooking instructions, accompaniments etc.)?

同事是否得到了一份完整的订单(即烹饪说明、配菜等)?

Was the correct and complete breakfast order served within 5 minutes of order for cold breakfast and 8 minutes of order for hot breakfast, unless the curators informed the guest of an expected delay (i.e. due to longer preparation times)?

除非同事提前通知客人会有准备时间的延长(即由于准备时间较长)，否则在点餐冷早餐后5分钟内和点餐热早餐后8分钟内提供的食品是否正确和完整?

Was the correct order served to each guest without any prompting required?

在没有任何提示的情况下，是否为每位客人提供了正确的食物?

Were dishes cleared within 5 minutes of guests finishing their meals or as required during the meal?

客人用餐完毕后5分钟内或用餐期间是否按要求清理餐具?

Was coffee/tea/juice replenished as required?

咖啡/茶/果汁是否按要求补充?

Did a curators visit the table to ascertain at any point if service was satisfactory?

是否有同事访问过该桌，以确定服务是否令人满意?

Did the curators offer a sincere farewell at the end of the conversation and show appreciation?

谈话结束时，同事是否真诚地道别并表示感谢?

Was the curators's speech clear and use of English adequate to be fully understood?

同事的讲话是否清晰，英语的运用是否足够让人完全理解?

Did the curators engage in a well-paced, natural (non-scripted, jargon/slang free), friendly and interested manner?

同事们是否以一种良好的节奏、自然的(非脚本、行话/俚语)、友好和感兴趣的方式参与进来?

Did the curators use the guest's name naturally and discreetly without overusing it?

同事是否自然而谨慎且没有过度地使用了客人的名字?

Did the curator display a high level of confidence when carrying out his/her duties?

同事在履行职责时是否表现出高度的信心?

Was service anticipatory/intuitive and where required adapted/adjusted to meet the guest's needs (i.e. guest should not have to request service at any point)?

服务是预知的/自然体贴的，在需要的地方进行调整以满足客人的需求(即客人在任何时候都不需要主动要求服务)?

Did the curators make every effort to meet the guest's requests or offer a suitable alternative? 

同事是否尽力满足客人的要求或提供合适的替代方案?

Did the curators actively listen, avoid interrupting and give the guest their undivided attention (i.e. the guest should not have to repeat themselves)? 

同事是否积极倾听，避免打断客人，并给予客人完全的注意力(即客人不应该重复自己的话)?

Did curators maintain alert postures and respect the guest's presence when interacting with each other? 

在与客人互动时，同事是否保持警惕的姿势，尊重客人的存在?

Was the food presented in an appealing manner and did it directly resemble its description from the menu? 

食物是否以吸引人的方式呈现，是否与菜单上的描述直接相似

Was the food fresh and of good flavor? 

食物新鲜可口吗?

Was the texture of the food appropriate?

食物的质地合适吗?

Was the food cooked as requested and served at the correct temperature? 

食物是否按要求煮熟，并在正确的温度供应?

Were portions of acceptable/generous size? 

份量是否可接受/份量是否足够?

Were at least two fresh juices available? 

至少有两种新鲜果汁吗?

Were breads/bakery items of excellent quality?

面包/面包房的产品质量好吗?

Was the coffee/tea hot and freshly brewed? 

咖啡/茶是热的，现煮的吗?

Did the outlet provide a comfortable dining/beverage experience (i.e. tables appropriately spaced, temperature is comfortable, music is played at an appropriate level)?

餐厅是否提供舒适的用餐/饮料体验(即桌子的间距合适，温度适宜，音乐的播放音量水平合适)?

cleared when guests depart (i.e. within 10 minutes)?

餐厅里所有的桌子总是整齐地摆放好吗？

Were the place mat/napkin clean, pressed and free of any stains/tears (paper not acceptable)?

餐垫/餐巾纸是否干净、熨烫过、没有任何污渍/水迹(纸不适用)?

Were the correct cutlery, crockery and glassware provided and were they clean and in good repair?

是否提供了正确的餐具、陶瓷和玻璃器皿，它们是否干净、完好无损?

Was the butter fresh and well presented? 

黄油是否新鲜及外观良好?

Were salt and pepper cruets available and if so were they clean and full?

盐和胡椒罐可用吗?如果可用，它们是否干净、装满?