KOLs’ credibility and its impacts on consumers’ brand perception

Dear study participant,

you are invited to participate in the research study conducted for my Master Thesis at the University of Würzburg.

From this research I wish to learn how the credibility of KOLs/网红 on social media platforms influence consumers’ perception of beauty brands.

Key opinion leaders (KOLs) are individuals that have a significantly strong social status that their recommendations and opinions are listened to when making important decisions. Good examples of key opinion leaders are political figures, bloggers and celebrities who are known for their work (e.g., 李佳琦, 李子柒, Papi酱 etc.).

 
KOLs and influencers have many similarities, but they are not exactly the same. Influencers develop their reputation and fame through social media, e.g., in blogs and on YouTube. They can be interpreted as individuals who have a large following on social media. One of the key differences between both is that for influencers, having a community of followers is the most important thing. For KOLs on the other hand there is no requirement to work with social media or have any followers. They simply need recognition for having expertise on a certain topic. 

The survey should take you no longer than 10 minutes to complete. You do not have to answer any questions that you do not want to answer. The information you provide will be treated in the strictest confidence.

Thank you for your help.

Mandy Truong

Do you use beauty products?
Yes
No
I am very interested in beauty products.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
How much do you spend a month on beauty products?
≤ 10€
11€ - 20€
21€ - 30€
31€ - 50€
≥ 51€
How often do you use social media platforms?
Everyday
Weekly
Monthly
Never
Do you follow any KOLs  (such as Austin Li, Papi酱, etc.) on social media platforms?
Yes
No
Have you ever been influenced by the opinion/recommendation of a KOL on social media when purchasing products?
Yes
No
Have you ever bought a product after seeing it on a KOL’s social media account?
Yes
No
Do you think KOLs are helpful in terms of product/brand recommendations?
Strongly agree
Mildly Agree
Neither agree or disagree
Mildly disagree
Strongly disagree
Next, you will see five posts by the KOL Austin Li 李佳琦, which were actually posted on Weibo. Please take your time to carefully look at each individual post, which includes a photo and a text. Afterwards, you will be asked for your personal, spontaneous impressions. 
Before looking at the posts, this section provides you with a brief profile about Austin Li 李佳琦. 

He is a leading Chinese streamer, KOL, and entrepreneur focusing on beauty and cosmetics. 

Li is famous for the large volume of sales his streams generate.


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Please tick the characteristics below which you would attribute to Austin Li 李佳琦 according to your impressions based on the posts you have looked at. (You can choose multiple answers)
Attractive
Honest
Classy
Friendly
Professional
Reliable
Knowledgeable
Trustworthy
Handsome/Beautiful
Experienced
Other (please specify)
I felt emotionally connected to Austin Li 李佳琦 in certain posts.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
Austin Li had promoted the lipsticks of the brand Floralis 花西子 in this advertising. Now, please think of the brand advertised by Li and please reveal your level of agreement with the following statements.
The brand Floralis 花西子 triggers a favorable reaction in me.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I have a positive attitude towards the brand Floralis 花西子.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
The advertisement of Austin Li 李佳琦 has sparked my interest in the brand Floralis 花西子.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I think Austin Li 李佳琦 and the brand Floralis 花西子 go well together.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I think Austin Li 李佳琦 looks attractive in the advertisement. (can be understood as handsome, classy, sexy etc.)
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I think Austin Li 李佳琦 seems like an expert in the advertisement. ( can be understood as knowledgeable, experienced, skilled etc.)
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I think Austin Li 李佳琦 looks trustworthy in the advertisement. (can be understood as honest, sincere, dependable etc.)
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
I can imagine buying a product for myself or others from the brand Floralis 花西子.
Strongly agree
Mildly agree
Neither agree or disagree
Mildly disagree
Strongly disagree
Did you know the brand Floralis 花西子 before the survey?
Yes, I know the brand
Yes, I have bought a product/products of this brand
Yes, I have received a product/products of this brand as a gift
No, I do not know the brand
Please indicate your gender.
Female
Male
Please indicate your age.
18-24
25-34
35-44
45+
What is the highest degree or level of school you have completed?
High school degree or equivalent
University - Bachelor’s degree
University - Master’s degree
University - PhD and above
Other (please specify)
What is your current employment status?
Employed full-time
Employed part-time
Unemployed
Student
Retired
Self-employed
Please indicate your origin.
Chinese
Other (please specify)
Please indicate your average monthly net income.
≤ 1.000€
1.001€ to 2.000€
2.001€ to 3.000€
3.001€ to 4.000€
≥ 4.001€

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