Satisfaction Survey

Dear patients: we would like to understand your satisfaction about the service you have been offered at this department during your hospital stay. Please help us enhance our care. Thank you!
Are you a international patient?
No
Yes
How easy was it to schedule an appointment with our hospital?
Okay
Very easy
Not easy at all(Please feel free to point out the campus and reason)
How long did you wait (beyond your appointment time) to be seen by the doctor?
I didn’t wait.
Yes, but less than 30 minutes.
Yes, more than 30 minutes.
Yes, more than 60 minutes.
During this hospital stay, how often did physicians/nurses treat you with courtesy and respect?
Never
Sometimes
Usually
Always
How often did physicians/nurses explain things in a way you could understand?
Never
Sometimes
Usually
Always
How satisfied are you with the cleanliness and appearance of our hospital?
Satisfied
Very satisfied
Not Satisfied(Please feel free to point out the campus and reason)
How satisfied are you with the clearness of indicators in our hospital?
Satisfied
Very satisfied
Not Satisfied(Please feel free to point out the campus and reason)
From 1 to 10, how would you rate the overall care you received from outpatient department? 
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How likely are you to recommend our hospital to a friend or family member?
Very likely
Likely
Not likely
How do you learn about our hospital?
Social media, such as WeChat, TikTok, Weibo, Instagram, Facebook, YouTube
Recommended by friends or family members
Hospital poster
Others
Please feel free to let us know your suggestions and comments about the outpatient department.
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