How satisfied are you with our customer service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How would you rate the quality of our packaging?
Excellent
Good
Average
Poor
Very poor
How important is personalized service to you?
Very important
Important
Neutral
Not important
Not at all important
How satisfied are you with the response time of our customer service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the overall customer service experience?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How often do you interact with our customer service team?
Daily
Weekly
Monthly
Occasionally
Never
How likely are you to recommend our customer service to others?
Very likely
Likely
Neutral
Unlikely
Very unlikely
How satisfied are you with the timeliness of our deliveries?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the accuracy of our order fulfillment?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the friendliness of our customer service team?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Which of the following factors are important to you when evaluating customer service? (Select all that apply)
Response time
Knowledgeable staff
Friendly staff
Problem resolution
Availability
Which of the following areas do you think our customer service team can improve on? (Select all that apply)
Response time
Knowledge
Friendliness
Problem resolution
Availability
Which of the following communication channels do you prefer for contacting our customer service team? (Select all that apply)
Phone
Email
Live chat
Social media
In-person
Which of the following factors influence your decision to continue using our services? (Select all that apply)
Quality of products/services
Customer service
Price
Convenience
Brand reputation
On a scale of 1-10, how satisfied are you with the overall customer service experience?