How satisfied are you with the personalized customer service you received?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How important is personalized customer service to you?
Very important
Important
Neutral
Not important
Not at all important
How satisfied are you with the response speed of our customer service team?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How important is response speed to you when it comes to customer service?
Very important
Important
Neutral
Not important
Not at all important
How likely are you to recommend our company based on the personalized customer service you received?
Very likely
Likely
Neutral
Unlikely
Very unlikely
How likely are you to recommend our company based on the response speed of our customer service team?
Very likely
Likely
Neutral
Unlikely
Very unlikely
How satisfied are you with the level of personalization in our customer service?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How satisfied are you with the timeliness of our deliveries?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
How important is timeliness of deliveries to you?
Very important
Important
Neutral
Not important
Not at all important
How likely are you to continue using our services based on the level of personalization in our customer service?
Very likely
Likely
Neutral
Unlikely
Very unlikely
Which of the following personalized customer service features do you find most valuable? (Select all that apply)
Personalized recommendations
Customized solutions
Dedicated account manager
24/7 customer support
Other
Which of the following factors do you consider when evaluating the response speed of a customer service team? (Select all that apply)
Quick response time
Resolution time
Availability of multiple communication channels
Knowledgeable customer service representatives
Other
Which of the following factors do you consider when evaluating the timeliness of deliveries? (Select all that apply)
Delivery speed
Accuracy of delivery time estimates
Reliability of delivery service
Ability to track the delivery status
Other
Which of the following personalized customer service features do you think can be improved? (Select all that apply)
Personalized recommendations
Customized solutions
Dedicated account manager
24/7 customer support
Other
How satisfied are you with the personalized customer service you received?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied